Returns

For orders from the Netherlands, Belgium, Germany and France, returns are free.

For orders from the Netherlands, Belgium, Germany and France, returns are free. To return one or more items, please follow the steps below:
1. Fill out the return form, please state the reason why you are returning the item.
2. Pack the items, including the return form, in the box in which you received the items or any other durable box.
3. Stick the supplied return label on the outside of the box, and hand the package over to the carrier.

If you have not received a return label, please contact our customer service info@kinglouie.com

Important - Please add the return form to the package. Otherwise we are not able to process the return or make a refund.

For all other orders return costs are at your own expense. Please follow these instructions:

1 - Fill out the return form.
2 - Mark the item(s) you wish to return and provide us with a return reason.
3 - Pack the items and the return form(s) in the box in which you received the order.
You may combine returns from different orders. If the original shipping box is to large, you can use a smaller box.
4 - Send the return shipment to the following address:

BLECKMANN ATTN. RETURNS KING LOUIE
IJZERSTEDEN 16
7547 TB ENSCHEDE
THE NETHERLANDS

IMPORTANT - Please add the return form to the package. Otherwise we are not able to process the return or make a refund.

FAQ Returns

Answers to most common questions about products, orders, shipments & returns, and payments.

Pay

Refunds

As soon as we have received your return, you will receive a return confirmation from us. We will refund the return amount within 10 working days. The return payment is always made in the same way as the original payment.

Shipping & Delivery

Have you received a damaged or incomplete package?

Is one of the items from your order missing, or has the package arrived damaged? Then please contact our customer service. If you have any complaints regarding the delivery of the package, we refer you to the customer service of UPS.

Returns

Can I return everything?

Unworn items can be returned for free within 30 days, with the tags still attached. For hygienic reasons, we cannot accept tights and socks that have been removed from their packaging.

Returns from different orders can be combined. We kindly ask you to clearly indicate this and include the return forms for all orders in your return package. Please ensure that the correct items are packaged with the correct forms.

If you return an entire order, we will refund the shipping costs charged at the time of placing the order.

Can I exchange my item?

If you wish to exchange an item, you can return the item in question (within 30 days of receiving it) and place a new order.

Can I return multiple orders at once?

It is no problem to return items from multiple orders together. We ask you to indicate this clearly and to add the return forms of all orders.

My order hasn’t been refunded yet

We will process the refund within 10 working days. Refunds are always made via the original payment method.

Received wrong item(s) or have a complaint?

Despite our best efforts, it is possible that you may receive the wrong item. In such cases, please contact our customer service.
You have a warranty on your products for up to two months after receipt. Did you receive a wrong or defective item? Please return it with the original return form.