Returns
Return costs are free.
Follow these steps:
1. Visit our return portal: https://kinglouie.returnista.com/
2. Follow the steps to register your return.
3. Collect the items and your packing slip in a sturdy package and hand in the package at a postal office near you.
Return costs are at your own expense.
Follow these steps:
1. Visit our return portal: https://kinglouie.returnista.com/
2. Follow the steps to register your return.
3. Collect the items and your packing slip in a sturdy package and hand in the package at a postal office near you.
Unworn items can be returned within 30 days, with the tags still attached.
For hygienic reasons, we cannot accept tights and socks that have been removed from their packaging.
If you return an entire order, we will refund the shipping costs charged at the time of placing the order.
If you wish to exchange an item, you can return the item (within 30 days of receiving it) and place a new order.
It is currently not possible to return items from multiple orders together.
Despite our best efforts, it is possible that you may receive the wrong item. In such cases, please contact our customer service.
You have a warranty on your products for up to two months after receipt.
We will process the refund within 14 working days. Refunds are always made via the original payment method.
Pay
As soon as we have received your return, you will receive a return confirmation from us. We will refund the return amount within 14 working days. The return payment is always made in the same way as the original payment.
Delivery
Is one of the items from your order missing, or has the package arrived damaged? Then please contact our customer service. If you have any complaints regarding the delivery of the package, we refer you to the customer service of DHL.
Contact our customer service
Do you have any questions? Please contact our customer service. We are happy to help you!
Or call +31 (0)20 330 00 62
Mon - Fri: 9.30 – 17.00