Customer Service
Answers to most common questions about products, orders, shipments, and payments.
Order
You can place an order with or without an account.
Ordering process:
- Place articles in your shopping basket
- Go to the checkout
- Fill in your address
- Check your order one last time before you place it
- Choose your method of payment
- Finalize your order
You can find your order history on our website in your account, under “orders”.
Check if you filled in the right e-mail address and if your order was placed.
Your order confirmation might be in your spam folder.
Need help? Send an e-mail to our customer service.
Please make sure you check your order very carefully before you confirm it, as you can’t change or cancel your order after the payment has been done.
If an item turns out to be unavailable, we will notify you and you will receive a refund if a payment has already been made.
Enter the discount code in the checkout. The discount is then immediately applied.
*Discount cannot be applied after the order has been placed. The customer service cannot help you with this either. You can use the discount code with your next order.
Unfortunately, we cannot refund the price difference of the item you have purchased, even within the return period.
Pay
We use the payment service called 'Multisafepay', 'Shopify Payment' and 'Paypal', which ensures a secure handling of your online transactions. King Louie does not have information about your bank and credit card data, and Multisafepay, Shopify Payment and Paypal encrypts all Internet transactions. You recognize the secured line by the little lock in the bottom of your screen. This means your privacy is protected.
Credit Card
If you choose to pay with VISA or MasterCard, the secured payment portal of Multisafepay will be opened. Here you can enter your credit card number, security code and expiry date. Credit card data and bank details are not visible for King Louie.
PayPal
PayPal is a worldwide online payment system at which your banking accounts or credit card is linked to a PayPal Internet account. You can use it to purchase items in a safe way without having to enter your financial data. Please visit PayPal for more information.
Maestro®
You can also make online payments with Maestro® when you are from Belgium, the United Kingdom, Austria or Spain. Please contact your bank to activate your Maestro® card. They will send you an authentication code that you will need for every online purchase you make.
As soon as we have received your return, you will receive a return confirmation from us. We will refund the return amount within 5 working days. The return payment is always made in the same way as the original payment.
Shipping & Delivery
We dispatch our orders through UPS on the following working day. UPS will send you an email with the status of your shipment. You can track your parcel during the entire process of delivery. You can see our delivery rates below. Is your destination not listed? Then please contact us.
Shipments with UPS can be traced through the UPS website. If your parcel hasn't been delivered after receiving a shipment confirmation, please check your neighbours and the nearest post office. If you have any other problems which relate to shipment or delivery of your parcel, please contact us.
Is one of the items from your order missing, or has the package arrived damaged? Then please contact our customer service. If you have any complaints regarding the delivery of the package, we refer you to the customer service of UPS.
Returns
You can return anything within 30 days, unworn and with the tags on. This includes sale items.
For hygienic reasons we cannot accept pantyhose and socks that have been removed from the packaging as a return.
To return one or more items, you must register them in our returns portal.
Go to https://returns.kinglouie.nl/ to register your item(s).
Via the returns portal you will receive a label to print or a barcode that can be scanned by the carrier.
Important - Please add the return form to the package. Otherwise we are not able to process the return or make a refund.
- Fill out the return form. Mark the item(s) you wish to return and provide us with a return reason.
- Pack the items and the return form in the box in which you received the order.
- Send the return shipment to the following address:
BLECKMANN ATTN. RETURNS KING LOUIE
IJZERSTEDEN 16
7547 TB ENSCHEDE
THE NETHERLANDS
IMPORTANT -Please add the return form to the package. Otherwise we are not able to process the return or make a refund.
Shipping rates that you pay to return articles, are for your own expenses (except in case of production flaws or complaints).
When you return the entire order, we will refund the shipping costs that we charged while placing the order.
If you want to exchange an item, you can return the item in question to us (within 30 days of receipt) and then place a new order.
It is no problem to return items from multiple orders together. We ask you to indicate this clearly and to add the return forms of all orders.
We will refund the return amount within 10 working days after receipt of your return in our warehouse. The return payment is always made via the original payment method.
Despite our greatest care it is possible that you received a wrong item. In this case please contact our customer service team. The warranty is valid within 2 months of receipt and must be returned with the original invoice.
Are you returning your package from a Non-EU country? Please check the box "RETURNED GOODS" or "OTHER" on the customs form and fill in "Return clothing" under comments. If the customs form is not filled in correctly, the applicable import duties will be charged to the customer.
Contact our customer service
Do you have any questions? Please contact our customer service. We are happy to help you!
Or call +31 (0)20 330 00 62
Mon - Fri: 9.30 – 17.00